Learn More About the UVA Pharmacy
It has happened to me more than once: I realize at 7:15 in the evening I’ve forgotten to pick up my prescription. And my pharmacy closed at 7. Sound familiar?
Remembering hours of operation won’t be a problem at UVA Pharmacy’s Lee Street location. It’s the only full-service retail pharmacy in the Charlottesville area open 24 hours a day, 7 days a week, 365 days a year. You don’t need to be a UVA patient or employee to use the pharmacy; it’s open to the public. You’ll find a range of over-the-counter medications, too.
You can transfer your prescription to UVA even if your provider isn’t a UVA doctor. Just call 434.924.2390 or submit a prescription transfer request online.
Then, the next time you realize you’ve forgotten to pick up your prescription, don’t worry! Just head on over to the UVA Pharmacy’s Lee Street location. They’ll be open.
See What the UVA Pharmacy Has to Offer
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This is GREAT👍🏾
My grandson was discharged from UVA on Saturday 8/4 about 7 pm . His prescriptions were to be filled by UVA pharmacy. After my daughter waited in the pharmacy for an hour she was told at the window that one of the medications was out of stock. When she asked if the script could be called to CVS at Barracks Road she got an earful from a staff member ( I believe this was a pharmacist or a tech, not the person at the window) about being overworked, not having bathroom break, didn’t get break, and no she couldn’t do it. This med was an Antibiotic for a bacterial infection, not something he could do without. My daughter then had to contact the Peds on call doctor and get the scripts called in to that pharmacy. Of course, no one bothered to advise her that the BR CVS closed a 8:00 pm. So she was left to figure out how to get his meds continued with NO HELP FROM THE UVA PHARMACY STAFF AT ALL. How is this acceptable??
this was very unprofessional. If the medication was not in stock, why wasn’t the physician/ nurse informed of this when it was ordered? If she had known this she could’ve gotten to CVS in time.
Needless to say, won’t be using or recommending this pharmacy to anyone. too bad you advertise as the only 24 hour pharmacy in the area if this is the kind of service you provide.
PLEASE MAKE YOUR PATIENTS AWARE IF THE MEDICATION IS ORDERED BUT NOT AVAILABLE. She lives about 45 minutes away and many people you service live much farther.
In a stressful situation, just getting released from INPT, this was not the way to end it with UVA. She stated this was the first negative she had with two ED visits, two admissions and a very stressful few days with this infection. The last thing anyone needed was a disgruntled employee taking their day out on her. Hopefully this can be remedied.
We’re so sorry to hear about this experience and will pass along your comment to our pharmacy manager. If your daughter would like to speak with us further about this, please have her contact our patient representatives at 434.924.8315 or patientrelations@virginia.edu.
I have called the pharmacy twice and been cut off, and once when I left a message for a callback I didn’t get one. I’m a faculty member at UVA. I have been calling to ask if it’s possible for me to get a shingles vaccination now — do you have the v vaccine available?
Jerome McGann
jjm2f@virginia.edu
I have called the pharmacy twice and been cut off, and once when I left a message for a callback I didn’t get one. I’m a faculty member at UVA. I have been calling to ask if it’s possible for me to get a shingles vaccination now — do you have the v vaccine available?
The fact that UVA offers a 24/7 pharmacy is certainly a wonderful service to both the community and employees of the University. I find it very convenient to use these services and am very grateful for them. One concern I have, or now have after a recent poor experience, is that for employees there is no clear instructions on what is an appropriate way to access the pharmacy after-hours. If our badges would not let us in than we obviously would have to find another way to access the building, however given that they often do it seems logical that would be a means of entering. On the morning of 11/24 around 200 am I went to pickup my prescriptions from the pharmacy. The night prior I took my scripts over there and elected to wait to pick them up the following night given that I would have to wait one additional day to pick them all up at once. It was explained to me (for the first time I had experienced) that I needed to come in the side door from the garage side so that the staff would know that I was coming in. Based on this explanation that was all that I understood needed to be done differently, coming in the side door. Upon returning I did not see any doorbell to ring, so I badge in from the “side door.” The pharmacist on duty that night asked me “did you badge in again.” “Yes, I was told to come in the side door, so that is what I did.” Pharmacist: “You have been told before to not badge in, I have seen you in here before.” I explained that this was the first time that I had recalled being told to badge in and I was under the impression that coming in the side door was all I needed to do differently. He continued to insist that I had been told before with quite an irritated and unprofessional tone. At this point I was angry and I expressed that to the gentleman in a manner that is best not shared. I paid for my medications and left without further confrontation or interaction. Upon further investigation while leaving I did see a small sign to the left of the pharmacy door on the 2nd floor stating to go to level L for access to the pharmacy, of which I had never seen nor had it ever been explained to me. While it should never be acceptable to express hostility towards a co-worker or patient, one can appreciate how infuriating it would be to be accessed of doing something wrong or out of disrespect when they had never been told how to do something properly. This is unacceptable and a disgrace in customer service.
Jeremy, thanks for sharing, and we’re sorry to hear about this. We’ll forward your comment to pharmacy management, but you may also want to reach out to our patient representatives at 434.924.8315 or through our online form.